The World's Best Guarantees
Return, Exchange & Refund Policy
Not 100% Happy with Your BAB Order Within 365 Days?
— Don’t worry: We have done everything for you to love your new BAB order. But if everything is not perfect—no stress.
Our fast & friendly service team is always available online - 24/7 | 365 days a year - ready to help you day & night with anything, anytime, anywhere — thanks to our 1st-class before & after service.
— With our: 10 free generous 100% satisfaction guarantees active for 1 year—you’re fully secure with some of the longest & best guarantees in the world:
BAB's 10 Free 1-Year Global Guarantees
— We're Here to Care & Be Fair:
✓ 365 Days Free Returns Worldwide +
● 1) 1-Year Free Easy Returns Worldwide
✓Love it or Return Free!
💡 All customers globally can easily return items within 365 days from the day of delivery, as respect for your time, money, energy—free, fast, long & risk-free.
💡All our powerful guarantees work together naturally and smoothly—connecting with each other to give you the most coverage and the most secure, stress-free shopping possible.
Use your 1-year free easy return guarantee together with the connected guarantees it works with:
• 110% Shop Credit Guarantee
— Extra shop money in your BAB Account (my.bornaballer.com) if unhappy, to use on any new design, style, or product on Bornaballer.com after returning risk-free. Get more shop money if unhappy—as a thank you for your business, time, money & energy. Convert returns into shop credit directly to get an even better item. Use shop credit if a size or color exchange is not for you, or take shop credit instead of replacements to explore other designs or products. For manufacturer's problems, get added shop credit as a thank-you for your patience. You can even choose shop credit for damaged goods caused by production or delivery, and cover missing deliveries or different situations with shop cashback at 110% value. Shop credit is a greener shopping solution that also saves time.
• Quality Guarantee
— For rare manufacturer's quality problems caused by BAB, items can be returned free—for example if these uncommon manufacturer defects happen: stitching errors or faulty zippers. In some cases (e.g., lower-cost items/far-distance customers), customers may be allowed to keep the item instead, and still get to choose compensation like shop credit, or fix quality problems with fast replacements.
• Free Exchange Guarantee
— Exchange your returned item for free (Free Exchanges are only for: swapping the same item in a different size or color! To take another item, request the guarantee: 110% Shop Credit. Most free exchanges & replacements require returning the first item—but you may keep it sometimes, based on BAB's recommendation. Send back the original item at no cost to process your size or color swap. You can also exchange manufacturer-defective items free for an even better color or size.
• Free Replacement Guarantee
— Replace damaged or manufacturer-defective items, and lost orders during transport free & fast. Most cases require returning the original item. However, depending on situation, distance, item value & customer choice, BAB may recommend keeping it instead. Consider shop credit over replacements for even faster processing if preferred.
• Damage Guarantee
— Free returns for items with physical damage (caused during delivery or production). In some cases, you may keep the item if returning isn’t practical or necessary. Or you can choose 110% shop credit for damaged goods caused by production or delivery, to replace the item with a new order. Change damaged items free for an even better size or color. Solve production- or delivery-related damage with multiple, high-quality compensation options like free return, 110% shop credit, free replacement/exchange, keep it, or refund.
• Lost Orders Guarantee
— If your order gets lost during delivery, we've got you covered with solutions to ensure you always get what you paid for.
• Keep-It-Guarantee
— Sometimes, for some situations (e.g., smaller problems, lower-cost items, delivery reasons), you may be able to keep the item and still get compensation.
• Full Refund Guarantee
— BAB reviews all guarantee cases and decides on the best, fastest, and smartest solution—based on your order and situation. If a refund is the fairest solution for legitimate reasons, you will get your money back. If shop credit, exchange, or free replacement is the best solution, BAB will apply it in line with guarantee rules.
• Sustainable Guarantees
— Choosing options like shop credit or keeping an item (when offered), over returns, saves time, money & supports sustainability by lowering the environmental impact.
✓ 365 Days 110% Shop Credit Worldwide +
● 2) 1-Year 110% Shop Credit Worldwide
✓We Got Your Back by Giving More Back!
💡 Sometimes (in rare situations if unhappy) you can even keep the original item + get 110% shop credit back—for your time, money & energy. For more information about our fast, flexible, smart, simple & sustainable solutions, read on.
*Shop credit is store money with extra cashback to quickly use in our shop to get another style, design, or product—so you always get exactly what you want.
✓ 365 Days Quality Guarantee Worldwide +
● 3) 1-Year Quality Guarantee Worldwide
✓365 Manufacturer Money-Back Warranty!
💡 If there's a manufacturer quality problem within 1 year, you can request: 110% shop credit, free return, free exchange, free replacement, or all your money back—if it's our fault.
*Photo proof of the quality problem is always required to qualify for any of the above. If the problem is unclear, BAB reserves the right to request more proof (or the return of the item for quality control) before processing a guarantee.
✓ 365 Days Free Exchanges Worldwide +
● 4) 1-Year Free Easy Exchanges Worldwide
✓Love Your Style’s Size or Exchange Free!
💡If you need the same item in a different size or color, you can get a free exchange + free return—no problem.
✓ 365 Days Free Replacements Worldwide +
● 5) 1-Year Free Replacements Worldwide
✓Get it Right or We'll Make it Right!
💡Different from Free Exchanges—which is only for: exchanging the same item in a different size or color!
💡Free Replacements—are only for: items physically damaged during delivery & production, or missing/lost items in delivery, not for size-or-color-related issues (rare). Replacements items are sent at no cost to you—this cost is on us to pay.
✓ 365 Damage Guarantee Worldwide +
● 6) 1-Year Damage Guarantee Worldwide
✓Damaged in Delivery? We'll Make it a Victory!
💡 If your item arrives broken or damaged due to delivery or production problems, we solve the problem quickly with a solution that works best for you.
💡 Through flexible, smarter solutions like shop credit and free replacements (with no return needed sometimes), BAB lowers unneeded returns and waste—supporting smarter, more sustainable shopping.
✓ 365 Lost Orders Guarantee Worldwide +
● 7) 1-Year Lost Orders Guarantee Worldwide
✓Never Lose Out with BAB!
💡 If your order gets lost during delivery, we've got you covered with solutions to ensure you still get what you paid for.
✓ 365 Keep-It-Guarantee Worldwide +
● 8) 1-Year Keep-It-Guarantee Worldwide
✓Convenience and Care, Always.
💡 Sometimes, for some situations (e.g., smaller problems, lower-cost items, delivery reasons), you may be able to keep the item and still get compensation.
✓ 365 Full Refund Guarantee Worldwide +
● 9) 1-Year Full Refund Guarantee Worldwide
✓Love it or All Money-Back.
💡 Around 98% of customers don't ask for a refund—but if you do, it's there for you if our other easy fixes don't meet your needs.
✓ 365 Sustainable Guarantees Worldwide +
● 10) 1-Year Sustainable Guarantees Worldwide
✓Green & Responsible Shopping, Together.
💡 Choosing sustainable options like shop credit, free replacements, or keeping an item (when offered), over returns, lowers environmental, economical & time impact.
— Items sent back to us without first using our 24/7 online return/exchange system, or contacting us will not be accepted.
*To qualify for genuine guarantee requests—all guarantee rules and requirements, within this full policy document, must be followed.
*BAB strongly believes in generosity, honesty & fair play—for you, and our team. We reward fairness generously, while having zero-tolerance for fakes.
Around 98% of customers never need a return—but if you do, it's there for you
• Free Exchanges are only for: swapping the same item in a different size or color! Easy, fast, and absolutely free on us. You request free exchanges visiting our 24/7 online return/exchange system, or by contacting us.
• Free Replacements cover: defective (manufacturer problems only, not personal) + damaged/or lost items in delivery—ensuring you always get exactly what you wanted. You request free replacements by contacting us.
• Damage Guarantee cover: defective (manufacturer problems only, not personal) + damaged items in delivery or production—not personal damage after delivery.
• Lost Orders Guarantee cover: missing or lost packages during delivery only—not personal losses after delivery.
— We give you 1 full year, even though most orders never need that long—but only for stress-free shopping in case any returns, reshipments, or delays outside anyone’s control occur.
— Even if problems happen more than once (very rare) — completely outside our or your control—and even if it sets us back more than BAB deserves, we’d still rather be as generous as possible and have your back—as a thank-you for your time, trust and order.
Our Promise to You
"We work hard to design products that last—so you can focus on winning more, not returning packages."
Please use the guarantees with honesty, fairness, and respect:
• All our 10 free global guarantees are guaranteed for all real reasons.
• Your guarantees start the day you get your order—so save your digital receipt.
📌 Fairness, Rules & Requirements:
However, to keep things fair for everyone:
*BAB reserves the right to respectfully reject requests that don’t follow guarantee rules & requirements, and if they’re clearly dishonest or exploitative without real reasons, such as:
• Repeated returns without real proof of a good reason (e.g., consistently claiming defects on non-defective item).
• Bad handling, care, and safekeeping leading to damage (example from: Pet/Kid/Wash - such as: pet chewing on a garment, a child staining an item, or washing an item against its care instructions causing shrinkage or damage).
• If the item shows clear signs of irresponsible use, excessive wear (returning heavily used items close to the 1-year mark), or if you’ve had it for over 1 year.
*Any rejected requests will be explained clearly to ensure fairness for all customers.
*If you’re not happy with our decision and disagree, you can contact us to go over it again—We study situations fairly and change decisions only if new info is given.
Incorrect/Wrongly Written Address
Please double-check that your shipping & delivery information on the last page is 100% right before buying/ordering.
*While BAB is not responsible for failed deliveries because of a wrongly written address—we will always do our best to help (for example by working on redirecting the package, or offering solutions once the package is returned).
We make the global return, exchange, and money-back process as easy as humanly possible for everyone—and always do our best to ensure all BAB products + services meet the highest quality standards.
"Like football should be, we want fair play
—for customers, and our team."
To respect and ensure authenticity and fairness for everyone — we kindly ask all customers to: be real, stay authentic, and use the guarantees with honesty.
Legal Right to Withdraw (EU + All)
At BAB, we go beyond EU standards, giving everyone globally multiple 365-day guarantees—all shoppers also get the legal right to withdraw within 14 days, not just the EU.
💡 All customers here get the legal right to return within 14 days of delivery, without even giving a reason, even if opened & tested, as long as the item is undamaged. Our extended 365-day guarantees give you long-time flexibility, but please note that reasons, rules & requirements apply beyond this 14-day 'no reason' period.
In accordance with EU Consumer Law, customers in the EU have the legal right to return and withdraw from online orders within 14 days of getting their order without giving a reason (from the day of arrival). That's standard.
— However, we voluntarily extended this same guarantee worldwide!
At BAB, we go much longer than that—because we want to work harder to always do better and deliver more than the standard, in everything we do. And because we truly care about our people, planet, and products. That’s why we give you 1 full year—but of course, the legal 14-day right always applies.
We are so sure in the quality of our shop's products & services that we give everyone globally 365 days to ask for 10 free guarantees—making it one of the world’s best guarantees ever offered by a company.
*Every request is carefully cared for based on distance, item cost & customer choice—ensuring fairness, flexibility, simplicity, sustainability and speed, while making everyone happy.
💡 Our goal is to balance fairness, flexibility, simplicity, sustainability and speed for every customer, by offering many of the best, easiest, fastest & smartest solutions.
💡 We offer these longer guarantees because we’re confident you’ll love your new BAB order, and we want all our customers to feel cared for and get that 1st-class service you deserve.
To keep the process fair, simple, sustainable and speedy for everyone, BAB bosses reserve the right to decide all situations, and always have the final say on the best, easiest, fastest, and smartest solution—based on your order and situation.
— Always reviewing requests with full respect for: fairness and guarantee rules.
For a faster, more flexible solution, our 110% Shop Credit & Cashback Exchange option is the #1 guarantee for most customers (if not happy for any reason).
*It's 1 of our core 10 free global guarantees, and one of the most powerful — because it's faster, more sustainable + most importantly: you get more cashback to use in our shop as a thank you + maybe keep the original & skip returns sometimes (not always).
Shop with 100% Peace of Mind at Bornaballer.com: Relax Shopping Here.
You can relax when shopping online here—BAB orders are 100% secure with our 10 free and generous 1-year guarantees.
All Global Orders Come With
● 365-Day 10 Free Guarantees:
‣ Free Return Guarantee Worldwide.
‣ Free 110% Shop Credit Worldwide.
‣ Free Quality Guarantee Worldwide.
‣ Free Exchange Guarantee Worldwide.
‣ Free Replacement Guarantee Worldwide.
‣ Free Damage Guarantee Worldwide.
‣ Free Lost Order Guarantee Worldwide.
‣ Free Keep-It-Guarantee Worldwide.
‣ Free Full Refund Guarantee Worldwide.
‣ Free Sustainable Guarantees Worldwide.
How to Get a Free Return or Free Exchange
*To start a simple return for a refund, or exchange same item (another size/color), please use our fast and easy, online return/exchange system:
1. Go to Online Return/Exchange System:
You'll find it on our website.
2. Enter Order Number + Email Address:
This helps us find your order details.
3. Select What to Return or Exchange:
Choose the specific product you're not happy with.
4. Take a Photo & Tell us Why you're Returning or Exchanging:
To help make our products/services better.
5. Request Guarantee:
You can request one of the following:
• 110% Shop Credit
• Replacement (same exact item/size/color)
• Exchange (same item, different size/color)
• Refund to Your Original Payment.
—BAB will review your request and decide the best solution for your situation — based on the item, issue, price, delivery distance, and return reason.
After completing the shop system steps, contact us to request options like shop credit or a replacement — if needed.
Important: Items sent back to us without first using our shop system for simple returns/exchanges, or contacting us first—will not be accepted. When your return or exchange request is accepted: we help you return it for free with information on how & where to send your package (if needed).
For all guarantee requests, including any 1 of our 10 free guarantees—you can also contact our 24/7 Service Team to request, no need to use our shop system—which is only for returns/exchanges.
Contacting us allows us to help you with the process & give you:
‣ Personal help for your specific situation.
‣ Important information + instructions.
‣ A faster and easier solution.
— making everything smoother for you.
*You can always contact our 24/7 service team for guarantee-related questions.
We're Open & Online
‣ 24 Hours a Day.
‣ 7 Days a Week.
‣ 365 Days a Year.
How To Request 10 Free Guarantees
→ Contact Our 24/7-365 Service Team ←
*For all guarantee requests beyond simple returns/exchanges via our shop system, please contact us directly.
*You’re welcome to also contact us for simple returns/exchanges—though our shop system makes this process easier & faster.
1. Contact us with how we can help.
2. Send your order number.
3. We help you return if needed.
4. We pay all return costs when needed.
5. We will decide on the best solution.
Rules for Returns & Refunds
*If there is a Manufacturer's Quality Problem within 1 Year
✓ You can request: free return, 110% shop credit, free exchange, free replacement, or all the money-back—if it's our fault.
*Photo proof of the quality problem is always required to qualify.
*For manufacturer's quality problems, your exact guarantee is given only with clear photo proof of the problem. Please send clear, well-lit photos showing the problem.
*If the problem is unclear or questionable, BAB reserves the right to request more proof (or the return of the item for quality control) before processing a guarantee.
Care Instructions Warning: Guarantee requests will not be accepted if the problem is caused by bad care of the product.
Examples of this include:
‣ Washing carelessly/irresponsibly, like not turning clothes inside out to protect the quality of the design.
‣ Using harmful chemicals or ignoring washing instructions given by BAB.
We strongly recommend following the care instructions on your BAB items to keep them high-quality and looking their best.
*Problems caused by incorrect and irresponsible care will not be accepted or covered under this manufacturer’s guarantee.
*If you Change Your Mind or Feel 'Buyer's-Regret' after your package has arrived (New items/Never used)
✓ To qualify for a free return + full refund:
1. Your item must be in the same condition as when you got it
— Unused Outdoors/indoors testing is OK.
*Item must be: like-new (only tried indoors to test; not washed/not worn outdoors).
*Item must be: returned in its original packaging.
2. You also need your digital order number and receipt.
Rules for Free Exchanges: Get the Right Size or Color
*If you need the same item in a different size or color, you can get a free exchange + free return—no problem.
✓ To qualify for a free exchange + free return:
1. Your item must be in the same condition as when you got it
— Unused Outdoors/indoors testing is OK.
*Item must be: like-new (only tried indoors to test; not washed/not worn outdoors).
*Item must be: returned in its original packaging.
2. You also need your digital order number and receipt.
💡 If an exchange isn’t for you, you can get 110% shop credit for your next re-order.
📌 In some cases, shop credit may allow you to keep the original item—depending on your order and situation. BAB carefully looks at each request before approval to ensure fairness and find the best solution for every customer.
📌 Other times, BAB may require a return before processing shop credit—if requested, the item must be sent back to qualify.
— Either way, BAB ensures a smooth, risk-free process—because your satisfaction always comes first.
*BAB makes exchanges easy and fast—helping you get the perfect fit or style stress-free. Because getting the perfect fit should always be easy. We believe that ensuring the perfect fit is a basic right for every customer—that should be every shop's responsibility & priority to guarantee.
We stand behind the quality of all BAB products & services—offering: 365 days of fast, flexible, smart, simple & sustainable solutions to fit your needs.
💡 For fairness, flexibility, simplicity, sustainability & speed, we offer many solutions to fit your needs. Depending on your order and situation:
‣ Keep It + Shop Credit:
In some cases, you can keep the item + get 110% shop credit—skipping the return process completely and shopping for something new faster. This is perfect for saving time, money & energy while getting extra value.
‣ Return It + Shop Credit:
If the situation requires a return, BAB still rewards you with 110% shop credit—giving you more value back if you’re not happy, while keeping the process simple, secure, and stress-free.
‣ Keep It + Direct Free Replacement
In some cases, BAB may determine that sending a direct free replacement without a return is the best solution—based on your order and situation.
‣ Return It + Direct Free Replacement:
BAB may send a free replacement only after a return. This option is normally used when we need to verify the condition of the original item for quality control, or other reasons. Once your returned item is back & inspected, a free replacement will be shipped to you. Take shop credit to skip quality control delays & save time.
‣ Refund Upon Request:
Refunds are available if BAB reviews your case and determines it’s the fairest solution—based on guarantee rules and once policy requirements are verified.
💡For premium/high-cost items—returns may be required to verify quality control before giving you shop credit, free replacements, or full refunds. Exceptions may be accepted depending on your location or situation (e.g., far-distance customers where returns are not practical, required, or recommended).
💡 If multiple issues occur with your order (almost never)—for example, both big delays (30+ days) + a manufacturer problem—BAB can combine solutions to ensure you’re fully supported for every situation. This could mean giving you shop credit for the unusual delay + sending you a free replacement for the defect.
💡 For international customers, BAB carefully studies each situation and makes case-by-case decisions, prioritizing the best, fastest, or simplest solutions, while minimizing shipping complexities. This may include sending a free replacement, shop credit, or processing a refund—depending on the nature of the issue.
💡 For damaged items (rare/minor issues) BAB may give shop credit or send a free replacement—depending on what’s best for your situation. Both options may let you skip the return process sometimes, save resources & potentially keep the original—ensuring maximum value possible for the customer + promoting sustainability.
*If a customer still prefers a refund over shop credit or a free replacement, they can request one if all policy rules are met—by contacting our 24/7 service team.
BAB Shop Credit & Cashback Exchange
Want a Different Style/Design/Product?
Return your item for free, or in some situations, keep it and still get ✓110% back in shop credit—usable directly on any new style, design, or product you love. No limits, just perfect, secure guarantees.
For Example ‣ You Will Get Back:
✓ $33 shop credit for a $30 item.
✓ $55 shop credit for a $50 item.
✓ $77 shop credit for a $70 item.
✓ $110 shop credit for a $100 item.
✓ $165 shop credit for a $150 item.
*Shop credit is active for 1 year—giving you a long time to find your new perfect style.
*This is our no-risk guarantee to online shopping security, and just one of many ways BAB gives back—ensuring you always get exactly what you want.
BAB gives more back with our direct shop credit (110% Cashback) as a faster, easier & smarter solution to shop again—giving you extra value, peace of mind & ensuring you always get the perfect size, style, or product as fast as possible. Skip the wait & instantly shop for something new you’ll love—1 year, 0 stress.
💳 How It Works
Once approved, shop credit is added to your account directly, ready for your next new order.
We credit your BAB Account at my.bornaballer.com
—Fast, free, and easy.
*Most customers choose shop credit to save time with a faster fix/instant flexibility, more value (110% back), and direct account availability (for a new chance to grab something better directly).
*Premium products may require a return for quality control, while lower-cost items may qualify for an automatic credit with no return (keep it + shop new with credit).
No Account Creation or Password Needed to Use Your BAB Shop Credit
You don’t even need to create an account or remember a password to use your shop credit.
Simply enter your email address on our website, and BAB will email you a private 1-time code—that renews automatically every 15 minutes and every time you need access to your account/shop credit—always keeping your account secure.
— It’s fast, easy, secure, and problem-free—giving you a smooth shopping experience and peace of mind.
*With BAB’s Shop Credit, you enjoy 0 risk, maximum value, and peace of mind for all your orders—guaranteeing you always get exactly what you want.
⚡ Fast, flexible + keeps your shopping experience simple, secure, and valuable.
🚀 See The Difference With Our 1st-Class Guarantees—How The Modern BAB Shop Credit Solution Simplifies Returns, Exchanges & Refunds—Saving You Time, Money & Energy
❌ The Normal Return, Exchange, and Money-Back Process:
✓ Ship item back (time & cost).
✓ Package must arrive at a return center.
✓ Quality control check (before processing the exchange or money-back).
✓ An exchange or refund is processed, taking days again.
✓ How BAB's Shop Credit Solution Fixes It Smarter & More Sustainably
✓ Instant Free Shop Money. Less waiting—less time wasting.
✓ No return required (for acceptable items)—keep it & shop new.
✓ No processing time, no quality control delays.
✓ 110% back for faster re-ordering + more value than a refund.
"Best of all, our modern guarantee system truly ensures no-risk-online-shopping. How? Through our 10 Free 1-Year Global Guarantees, 110% shop credit compensation, and maximum flexibility with solutions for every situation—all available in our online shop & supported by our 24/7 service team. We always guarantee you pay what you're supposed to (honest price-promise), and get exactly what you paid for (quality-promise). We deliver maximum value for every order, giving you authentic peace of mind."
Changing Your Mind at BAB is OK
We think everyone should have the chance to try our things and change their mind if they want to, in case things don’t go as you planned.
That's why, with our 10 free 1-year global guarantees, you can request the guarantee you want—whether opened or unopened—anytime within 365 days of delivery. Just make sure you follow the rules of your specific guarantee.
To minimize waste and support sustainability, we recommend you to be thoughtful, selective, and confident with your order and only return items if absolutely needed.
If you have already changed your mind about something, please contact our 24/7 customer service team. They will help you with information on how to return to the closest BAB factory or warehouse return address.
We're Here to Make Sure You're 100% Happy with Your BAB Order
‣ We are so sure about the quality of our products and services that we built one of the world's best online shopping guarantees.
‣ You have 365 days from the day you get your package to ask for a free return, free exchange, free replacement, or full refund—or choose 110% shop credit for more value and flexibility.
‣ In the unlikely situation that the quality or size is not as you expected, we understand. We’ll back you up with the best solution—ensuring minimal financial loss to you—wherever you are worldwide.
[Quality Guarantee]
BAB only sells the highest-quality materials, but if you still have problems, please contact us and let us know within 12 months of getting your item — and we'll do everything we can to investigate and offer the best solutions.
— Our quality guarantee ensures you are 100% satisfied with the quality of everything you get from us, and always leave happy—use this guarantee if you're not.
If you have any problems with your order—please let us know no later than 1 year of getting your item — and our quality control team will look into your situation and suggest the best solutions to help you!
[Lost Orders Guarantee]
This almost never happens, but in the not-so-normal situation of a lost package during shipping (never delivered): BAB will send you a new package for free, give you 110% shop credit, or send your money back.
*Contact us directly, and we’ll be happy to help you replace it or refund it.
💡If your order is lost during delivery, we'll help through 1 of 3 powerful solutions: A free replacement, 110% shop credit for extra value, or a full refund.
If tracking shows ‘Delivered’ but you didn’t get it (not normal): Please check your mailbox, pick-up area, post office/shop, neighbors, or local carrier first before contacting us.
— But of course, we’re here to help if you can’t locate it. We’ll investigate and work with you to identify the problem, then find the fastest and most effective solution based on your situation.
Once tracking shows the package as successfully delivered, our part & job in the handling, transportation & delivery process is technically done. But our service absolutely doesn’t stop there if something goes wrong—contact us anytime, and we’ll help in any way we can.
If the issue is due to a delivery error, then in that case, the responsibility normally lies with the carrier. However, this is not normal so don't worry.
*If a package hasn’t yet reached you:
It's most likely still traveling/will arrive soon.
It may be temporarily misplaced nearby at the delivery location.
— In such unusual cases, we recommend contacting your local carrier or post office and checking unexpected delivery locations to get your package quickly.
*Rare reasons why a package might be marked as ‘Delivered’ but not received:
✓ Left at a nearby mailbox, house, apartment, office, or building—check receiving areas or delivery lockers.
✓ Delivered to a neighbor—ask those living nearby if they got it by mistake.
✓ Marked as delivered early—some carriers scan packages as ‘Delivered’ before actual drop-off, so it may still arrive within 24-48 hours.
✓ Stolen from doorstep/porch (very rare)—if theft is suspected, please first report it to your local carrier or file a claim with them. This starts their investigation, and they may offer a solution or compensation if a flaw in their delivery process is found (e.g., misdelivery, unsecure drop-off) or as a goodwill gesture.
*While BAB cannot directly cover personal thefts (after successful delivery confirmation), or items misplaced at the delivery location (after a successful delivery), we strongly value your satisfaction and will always go the extra mile to help you fairly.
*If the carrier's response is unsuccessful, BAB stands as your ultimate fallback. We will generously offer you a: free replacement order or 110% shop credit to ensure you get your BAB item or something you love. We're happy to help with tracking support, finding the best/fastest solution, and offering more customer service—24/7, 365 days a year
[Damages & Issues Guarantee]
Please inspect your order when it arrives, and contact us directly if the item is damaged or doesn't meet your expectations for any reason.
Customer service will look into it and help you make things right.
If your order comes damaged (not normal), BAB will fully & generously cover the cost of a brand new, free replacement order. Just report the problem & we’ll quickly fix it!
💡 Prefer something new instead? You definitely qualify for 110% shop credit to pick another product you’ll love.
We always prefer to fix any issues quickly by offering the best, fastest, easiest, or smartest solution—whether that’s a free replacement, shop credit, or full refund.
If it’s not possible, and you don’t want to wait for a new order to arrive, let us know when you contact us—and we’ll send your money back.
[Free Exchanges]
The best, fastest & most sustainable way to get what you want depends on your item & situation—’Option 1’ is the fastest, gives more value usable instantly + saves time, energy & money—while ’Option 2’ may be required for high-value items or quality control:
• Option 1 (Best for Lower-Cost Items)
✓ Keep It + Get 110% Shop Credit Back!
— If your item qualifies, BAB lets you keep the item (on us)—without returning—and directly gives you 110% shop credit for faster re-ordering—no return, no wait, no shipping:
‣ More Sustainable: It's less costly, faster, and requires less of your time.
‣ Best for: Lower-cost items, accessories, or situations where returns are not needed.
‣ Example: Get $55 shop credit for a $50 order.
‣ Example Situations: Minor sizing issues, small preference changes, or situations where the product is usable but not perfect for the customer.
‣ Use shop credit for: Any style, size, or product on bornaballer.com—no limits.
‣ Shop credit stays active for: 1 year.
//
• Option 2 (Best for Higher-Priced Items & Quality Control)
✓ Free Exchange
— Return and change your order for free—and get the same item again, but a new one in a different size or color:
‣ Less Sustainable: More costly, takes longer, and requires your time.
‣ May be required for: Higher-priced items, premium products, or situations where quality control is needed. Exceptions may apply for customers in far-distance locations or other cases where returns are not practical, required, or recommended.
‣ Example Situations: Major sizing issues, important preference change, high-cost items, or when a perfect fit is a must.
‣ BAB covers: Return shipping and resends the new size or color at no cost to you.
‣ Processing takes: 2–7 business days, depending on your location.
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*BAB Tip*
Why Most Customers Choose Option 1:
• Option 1 is the smarter option for most customers—because it's faster (instantly usable), gives more/extra value, and is the most eco-friendly & sustainable solution.
*If your item is high-value or needs quality control—a return with ’Option 2’ may be required.
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We carefully check returns to stop fake & fraudulent activities, ensuring authenticity and fairness for everyone.
BAB will inspect returned items when they arrive.
In some situations, customers may not be required to return the item, depending on your order and situation.
Once approved, we will process:
✓ A free exchange (for size or color changes)
✓ A free replacement (if the item is defective, lost, or damaged)
✓ A 110% shop credit refund to your BAB Account at my.bornaballer.com
✓ A refund to your original form of payment
— The best solution is always picked by BAB.
After guarantee rules have been verified, it can take 1–5 business days to see the money back in the bank, depending on your bank’s processing speed.
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‣ Be Part of a Business Journey Towards a Smarter, More Sustainable- and Successful Future Worldwide
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1st-Class Customer Service 24/7
For any problems — questions — wishes — items — more information about our company — complaints (if you want to share your thoughts & make a complaint) — delivery questions, returns, exchanges, money-back, or anything else
✓ Please contact our 24/7 service team to get live help now, or anytime:
‣ 24/7 'Live Chat' Support
‣ Send Fast Contact: 'Help Form'
‣ Email: service@bornaballer.com
✓ Or open other pages for self-service, more answers, detailed information, and everything you need to shop confidently.
Our fast & friendly service team is always available online - 24/7 | 365 days a year - ready to help you day & night with anything, anytime, anywhere, thanks to our 1st-class before & after service.
For Your Success.
Customer Service Team Manager, BAB®
✓ Open 24/7 — 365.
© Bornaballer.com | Shop Now
Shop the Swedish-designed, stylish, and original collections of BAB:
‣ Football/Success-inspired Styles
‣ Success-inspiring Apparel/Art
‣ Streetwear
‣ Sportswear
‣ Kidswear
‣ Home Goods
‣ Sports & Lifestyle Accessories
Visit, see & shop our catalog at: www.bornaballer.com
© Bornaballer BAB | 1994
— Football + Success Fashion & Design.
Born to Succeed.
Bornaballer.com, "Bornaballer", The BAB-logo & BORNABALLER-logo, 1Pay & PAO — are Original & Protected Names & Trademarks™ of Bornaballer BAB.
